Tax Practitioners Board information

AT Business Advisors Pty Ltd is a registered tax agent (registration number 26270833). Under the Tax Agent Services (Code of Professional Conduct) Determination 2024, registered tax practitioners must give clients the information set out below. Please read it alongside your engagement letter.

The TPB register

The Tax Practitioners Board (TPB) keeps a public register of registered tax agents and BAS agents. You can check our registration by searching for AT Business Advisors or our registration number on the TPB public register.

Making a complaint

If you are unhappy with the tax agent services we provide, please talk to us first. Call (02) 8848 3000 or email hello@atbusinessadvisors.com.au and we will work with you to resolve it.

You can also complain to the TPB about a registered tax practitioner. Complaints are made in writing using the online complaint form on the TPB website. More information is available on the TPB complaints page.

Our obligations to you

As a registered tax agent we must comply with the Code of Professional Conduct in the Tax Agent Services Act 2009. Among other things, this means we must:

  • act honestly and with integrity, and act lawfully in your best interests

  • keep your information confidential unless you give permission or the law requires otherwise

  • manage any conflicts of interest

  • provide our services competently and take reasonable care to apply the tax laws correctly to your affairs

  • tell you about your rights and obligations under the tax laws that relate to the services we provide

  • keep our professional indemnity insurance in place.

Your obligations

To help us look after your tax affairs, you need to:

  • give us complete and accurate information, and tell us about anything that may affect the advice or services we provide

  • keep the records the tax laws require, for the periods they require

  • respond to our requests for information in time for us to meet lodgement and payment due dates

  • let us know when your contact details or circumstances change.

You remain responsible for the accuracy of the information in documents we lodge on your behalf. If you give us all the relevant information and we fail to take reasonable care, you may be protected from certain penalties under the safe harbour provisions.

Prescribed events and conditions

In the last five years, none of the events the Code requires us to disclose (such as suspension or termination of registration, bankruptcy or external administration, or relevant convictions or penalties) has occurred.

Our registration as a tax agent is not subject to any conditions.